Shipping & Returns
We want ordering from @theACES to be simple and straightforward. Below you’ll find information about delivery, dispatch, returns and what to do if there is a problem with your order.
Shipping
Do you offer free UK delivery?
Yes. We offer free UK shipping on our products.
How long does delivery take?
Orders are normally prepared and dispatched as quickly as possible. Delivery times may vary depending on the product, courier and destination.
Will I receive tracking information?
Where tracking is available, we will provide your tracking details once your order has been dispatched.
Do you deliver outside the UK?
Please contact us before ordering if you require delivery outside the UK so we can confirm whether delivery is available and any additional costs involved.
What happens if my parcel is delayed?
Occasionally delays can happen once an order is with the courier. If your order appears to be delayed, please contact us and we will help where we can.
Returns
Can I return an item?
Yes. If you change your mind about an order, please contact us as soon as possible so we can advise you on the return process.
How long do I have to request a return?
For eligible online purchases, you normally have 14 days from receiving your order to tell us that you wish to cancel or return it.
What condition does the item need to be in?
Returned items should be unused, complete and in the same condition they were supplied, including any original packaging, accessories and instructions where applicable.
Who pays for return postage?
Unless the item is faulty, damaged or we have made an error with your order, the customer is normally responsible for the cost of returning the item.
When will I receive my refund?
Once your return has been received and checked, we will process any approved refund as quickly as possible. The time it takes to appear in your account can vary depending on your payment provider.
Faulty or Damaged Orders
What should I do if my order arrives damaged?
Please contact us as soon as possible and provide your order number along with details of the problem. Photos may also help us resolve the issue more quickly.
What if I receive the wrong item?
If we have sent you the wrong product, please contact us and we will arrange to put it right.
What if my Retro Gaming Machine develops a problem?
Please contact us before returning the machine. In many cases we may be able to help diagnose or resolve the issue without needing the machine to be returned.
Returning a Retro Gaming Machine
Before returning a Retro Gaming Machine, please contact us first so we can provide the correct return instructions.
Please return the machine with all controllers, cables, power supplies and any other accessories originally supplied with it.
We recommend packaging the machine securely to help prevent damage during transit.
Need Help?
If you have any questions about delivery, returns or an existing order, please get in touch through our Contact Us page.
If possible, include your order number so we can help you more quickly.